Hugo Hodinka

Leading two product squads focused on hotel inventory and booking experience. Shaped 2-year product roadmap, driving cross-functional execution and stakeholder alignment across engineering, design, and business teams.

• • Led hotel prepayment optimization project, reducing customer churn from 8% to 2% through optimized Virtual Credit Card (VCC) authorization flows and settlement visibility improvements
• • Redesigned hotel search experience, improving Customer Effort Score (CES) by 30% — a key metric measuring friction in the shopping journey — and driving 18% increase in booking conversion, particularly in North American markets
• • Defined comprehensive inventory and supply strategy achieving 40% inventory growth, reduced supplier dependency risk, and improved margins by 12%
• • Spearheaded AI-powered automation for booking modifications and support workflows, reducing contact ratio by 50% and improving CSAT by 20%
• • Led integration of GDS and direct supply inventory, enabling member and government rate plans
• • Managed $2M+ annual product budget with full P&L responsibility

Provided operations support for hotel product, managing supplier integrations and GDS workflows. Collaborated closely with engineering teams on Amadeus integration and booking flow optimization.

• • Streamlined supplier onboarding process, reducing onboarding time by 60%
• • Implemented GDS workflow automation for improved operational efficiency
• • Supported 50+ hotel supplier integrations across multiple markets
• • Improved overall booking success rate by 15% through process optimization

• • Maintained 95%+ customer satisfaction rating while handling complex booking issues
• • Resolved 100+ customer cases per week across multiple channels
• • Identified product improvement opportunities that led to feature enhancements
• • Trained and mentored new team members on platform workflows and best practices